// about

I like being close to the data — and close to the customer.

I've worked in marketing for 14 years. I started on the customer side — running CRM and customer strategy across eight regional markets at Paktor — then led marketing for an ERP implementer, ran paid and organic programs for US SMB SaaS clients, and spent 3.5+ years in demand generation at Katalon, a B2B SaaS company selling developer and QA tooling.

Katalon ran a freemium, self-serve and sales-assisted motion side by side. That taught me to treat a sign-up and a sales conversation as parts of the same pipeline — planned from the same revenue target and measured with the same rules. Today I lead marketing operations at a high-growth, regulated consumer platform, building the KPI framework and reporting leadership uses to see what works by channel.

// how I work
01

Start from revenue, work backward

Targets for leads and MQLs come from the ARR goal, not the other way around.

02

Measure pipeline, not activity

Sourced and influenced pipeline tell you more than clicks and downloads.

03

Fewer, better conversions

High-intent signals beat lead volume — for Sales and for the budget.

04

Build it with Sales

Shared definitions, shared handoffs, one view of the funnel.

// experience
2025 — now
Marketing Operations Lead
High-growth regulated digital consumer platform

Data-led iteration on the acquisition channel mix; a cross-functional KPI framework and reporting templates adopted company-wide.

2023 — 2025
Marketing Manager, Demand Generation
Katalon · B2B SaaS

FY25 demand plan and reverse-funnel revenue model; lifecycle nurture in HubSpot with PathFactory data; sourced vs. influenced pipeline reporting; integrated campaigns with Sales.

2021 — 2023
Marketing Program Manager
Katalon · B2B SaaS

Co-initiated The State of Quality Report; demand programs with Sales; competitive analysis for positioning and messaging.

2019 — 2021
Senior Digital Marketing Specialist
The Vietnam Group

Paid and organic campaigns for US SMB SaaS clients; automated lead-nurturing workflows.

2018 — 2019
Head of Marketing
DCT Solutions · Enterprise IT / ERP

Led marketing in a small team for an ERP implementer.

2015 — 2018
VP Regional Customer Service · Marketing Manager, Vietnam
Paktor

CRM and customer strategy across 8 regional markets.

// education & certifications
M.A. Digital Communication and Media
University of Sussex · 2015
Bachelor of Commerce, Marketing
RMIT University Vietnam · 2011
Inbound Marketing
HubSpot Academy · 2018
Social Marketing Management
Hootsuite Academy · 2019
// toolkit
HubSpotSalesforcePathFactoryUTM & CRM taggingLead scoringRevenue modelingWebinars & researchCompetitive messaging

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